We are Responsible Gaming
Because we have developed a policy that protects our customers in their decision regarding where, when and how much to gamble as a safe leisure activity. Responsible Gaming involves an informed and educated decision on the part of consumers, with the sole aim of entertainment, in which the value of bets never exceeds what each person can afford. For decades, our sector has been aware of its responsibility towards its customers, employees and the
communities in which it operates.
Gaming can provide people with a means of improving their social and emotional well-being, as it enriches their environment and brings benefits that have a positive impact on their professional and personal relationships. It is not, therefore, a means of escaping financial or emotional problems.
The majority of the adult population enjoys gambling in a safe, fun and controlled manner as just another part of their leisure activities. However, as stated by the World Health Organisation (WHO), there is a minority of users who, for various reasons, find it difficult to engage with gambling in a responsible or safe manner.
Aware that behind the statistics lie situations affecting real people, it is essential to support these individuals by promoting a culture of Responsible and Safe Gaming that encourages the appropriate use of this activity, whilst providing the necessary tools to detect and assess potential problematic behaviour.
For this reason, the CIRSA Group has always placed the customer at the heart of its responsible gaming policies. From those relating to the layout of gaming halls to those encompassing marketing and communication campaigns, the application of new technologies, and training on safe gaming practices for all staff. All these guidelines are key to achieving a gaming experience that is fun, efficient, safe, fair and socially responsible. In short, a series of cross-cutting measures – preventive, awareness-raising, intervention and control – which benefit both players in general and those with potential behavioural addiction issues.
Responsible Gaming at Casino Cirsa Valencia
At the Cirsa Group, we want our customers to enjoy playing at the Casino as a planned and budgeted leisure activity, just as when they go out for dinner, to the theatre or to watch a sporting event.
Do you have a gambling problem?
Experts define it as a disorder characterised by an overwhelming urge to gamble, even against one’s own will not to do so. Gambling becomes the central focus of their life.
It does not have a single triggering cause but is a multifactorial problem involving a complex network of predisposing factors, which form the core of the condition. Generally, the gambler uses gambling as an escape from problems, internalising it as the most effective way of dealing with them.
How can you recognise it?
There are several indicators that can help you recognise it:
- They feel a constant preoccupation with gambling or obtaining money to gamble, reliving past experiences or planning their next gambling session.
- They often gamble more money or for longer than planned.
- They need to increase the frequency of their bets to achieve the desired thrill.
- Feels irritable or uncomfortable when unable to gamble or when trying to interrupt or stop gambling.
- They continue to gamble despite their inability to pay off debts, even though they know these may increase as a result of gambling.
- Has made repeated efforts to cut down or stop gambling without success.
- You have deceived family members, therapists or others to conceal the extent of your gambling.
- You have committed illegal acts, such as forgery, fraud, theft or breach of trust, to finance your gambling.
- Spends time gambling when they are expected to be fulfilling their professional or social obligations.
- Has risked or lost important personal relationships, employment and/or educational or professional opportunities due to gambling.
- You use gambling as a strategy to escape problems or to alleviate feelings of hopelessness, guilt or anxiety.
If you are experiencing any of these feelings, we at Casino Cirsa Valencia would like to offer you advice and support. You can contact us at https://www.casinocirsavalencia.com/wp-content/uploads/2015/09/foto_copia-3.jpg@cirsa.com or speak to our staff, who will inform you of the resources available to seek help.
We are committed to Responsible Gaming. Read the Cirsa Group’s Responsible Gaming Policy: https://www.cirsa.com/sostenibilidad/juego-responsable/
